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SOLUTIONS

We offer professional outsourced business support to organisations involved in insolvency, finance, insurance, law, utilities, telecommunications, gaming and niche customer services markets.

Our list of services includes:

  1. Workflow and data entry
  2. Contact centre services
  3. Accounts receivable and cashflow cycle management
  4. Quality assurance
  5. Treasury and banking support
Insolvency

INSOLVENCY

We provide global insolvency case management solutions and process chain solutions in the following countries:

  • United Kingdom
  • Canada
  • Australia
  • United States

Our comprehensive range of insolvency solutions reduce the operational sunk costs per case and enable practitioners to focus on growing their client base in a compliant and sustainable manner.

Our insolvency case management solutions include:

  • Pre-appointment services
    • Lead Generation and call agents
    • Document gathering and chasing
    • Legal proposal drafting
  • Post-appointment services
    • Client contact centre
    • Client payment collections
    • Annual reviews and plan closures
  • Compliance and quality assurance
Finance

FINANCE

We provide a range of back-office financial administrative services, from loan origination to collections.

Our solutions include:

  • Loan application administration & processing
  • Contact center support services
  • Debt Collections
  • Lead generation and product activations
  • Quality assurance
Insurance

INSURANCE

We offer back-office administrative insurance services for the functions that cannot be automated such as:

  • Policy drafting
  • Claims management and follow-up
  • Annual client reviews
  • Customer care
Legal

LEGAL

We will lower your firm’s operating costs through our virtual paralegal administrative services which include:

  • Drafting
  • Contact centre services
  • Outbound calls
  • Inbound calls
  • Omni-channel engagement (online chat, email, social media)
  • Credit Control
Customer Service

CUSTOMER SERVICES

For our clients engaged in the Utilities, Telecommunications and Gaming sectors, we provide a flexible range of contact centre and customer care services using our state-of-the-art call technology platforms. If you prefer that we use your own service, this can easily be implemented.

Channels:

  • Outbound campaign contact centre
  • Inbound contact centre
  • Omni-channel engagement teams (web chat, email, social media)

Services:

  • Lead generation
  • Sales activations
  • Customer care queries