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INSOLVENCY SERVICES

We provide global insolvency case management solutions and process chain solutions in the following countries: United Kingdom; Canada; Australia; New Zealand & the United States.

Our “Insolvency-in-a-box” solution reduces operational sunk costs and enables practitioners to focus on growing their client base in a compliant and sustainable manner.

CUSTOMER SERVICES

PRE-APPOINTMENT SERVICES

Our services begin with helping our clients find qualifying insolvency candidates. We have a dedicated and experienced team of contact agents who manage all the services listed below via inbound and outbound calls and emails:

  • Lead conversions
  • Document processing & chasing
  • Letter of Engagement admin/chase
  • Drafting IVA proposals – admin/chase
  • Set Meeting of Creditors
  • Outcome/Approval Calls
  • Chairman’s Report – admin/chase

POST-APPOINTMENT SERVICES

Once a client has entered into an IVA, we then oversee the management of their insolvency journey:

  • Welcome calls
  • Credit control and arrears management
  • Breach management
  • Variation management
  • Annual reviews
  • Closures

CREDIT CONTROL

We manage all aspects of the treasury process from creditor refunds to suspense payment resolutions.
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Provide an initial call to the debtor advising of debt owing and attempt to set up a payment arrangement.
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Thereafter, write to the debtor on your behalf with a formal letter demanding payment within a set period.
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Provide a follow up call to the debtor after the 7 day period.
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Negotiate terms of repayment or settlement with the debtor on your behalf.

ANALYTICS

We have a dedicated team of analytics experts who review and oversee:
  • Annual Reports
  • Income & Expenditure Invitations
  • Income & Expenditure Reviews

QUALITY ASSURANCE & COMPLIANCE

We provide outsourced quality assurance services for compliance and performance purposes.

This enables our clients to mitigate compliance risk by increasing the volume of calls and processes that need to be audited without increasing operational costs. These services include:

  • SIP3.1s
  • CSO – Ad hoc supervisory calls
  • CCO – DPA, Priority of options and schedule amendments
  • Annual Reports
  • Income and Expenditure Reviews
  • Outcome/Approval Calls
  • CLO – PODs

MVL AND CVL

We provide outsourced MVL and CVL management services that include:

PRE-APPOINTMENT

  • Compliance / KYC / File set up
  • Letter of engagement
  • Information gathering
  • Populate internal software
  • Shareholder meetings

GENERAL ADMINISTRATION

Once a client has entered into an IVA, we then oversee the management of their insolvency journey:

  • Bank account admin
  • Post appointment admin